Refunds

We offer pro-rated refunds for annual subscriptions purchased directly through the Pandora website.

To request a refund for your subscription, please double-check your billing statement to confirm which vendor is charging you. Then, select the option below that describes the method you used to upgrade your subscription.

Important: We do not offer refunds for monthly or gift subscriptions, nor can we issue refunds for subscriptions purchased through Apple, Amazon Appstore, or Roku. If you purchased your subscription through a third party (Apple, Amazon Appstore, or Roku), you will need to contact them directly for more information on their refund policy.
 

I have been directly charged by Pandora and want a refund
I have been charged by Apple and want a refund
I have been charged by Google Play and want a refund.
I have been charged by Amazon Appstore and want a refund.
I have been charged by Roku and want a refund.
Downgrading your Subscription

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I have been directly charged by Pandora and want a refund

We do not offer refunds for any monthly subscriptions.

If you purchased your subscription through a computer and are being charged through Pandora directly, please contact a Pandora Support Specialist here for assistance with prorated refunds for annual subscriptions.

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I have been charged by Apple and want a refund

Subscriptions purchased on iOS devices (iPhone, iPad, iPod Touch) are billed through Apple, so any billing issues or refund requests are handled by their support team.

To request a refund through Apple, please follow these steps from a computer or mobile device:

1. Visit this link.
2. Select Billing and Subscriptions and then Subscriptions & Purchases.
3. Select Request a Refund twice.
4. Sign into the Apple ID account that was billed. You may have to complete a two-factor authorization to continue.
5. Once you're logged in, find Pandora on the list and select Report.
6. Choose I'd like to request a refund from the list, and hit Select.

Even though it is Apple's policy not to issue refunds for subscriptions you've purchased through Apple, they will make an exception in certain cases. They should reply to your request within 24 hours.

For additional help with your purchase, go to Apple's Subscriptions and Purchases Support page.

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I have been charged by Google Play and want a refund.

We do not offer refunds for monthly subscriptions purchased through Google Play. If you have questions about this or need additional help, please contact us here.

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I have been charged by Amazon Appstore and want a refund.

Pandora does not have access to Amazon Appstore billing system, so unfortunately we are unable to issue any refunds for purchases made through Amazon Appstore.

If your subscription was purchased from Amazon Market (e.g. Kindle Fire or an Android device with the Amazon Appstore), you will need to contact the Amazon support team for more information on their refund policy.

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I have been charged by Roku and want a refund.

Unfortunately, we are unable to issue any refunds for purchases made through Roku since Pandora not have access to Roku's billing system.

If your subscription was purchased from Roku, you will need to contact their support team for more information on their refund policy. You can get in touch with them from their website here, or by phone at: (888) 600-7658.

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Downgrading your Subscription

If you'd like to downgrade your subscription plan from Pandora Premium to Pandora Plus, the instructions listed in the Change your billing method or subscription plan article will teach you how to manage your subscription choices on your own.

If you'd like to cancel your subscription and return to the free version of Pandora, you can do so by following the instructions in the Cancel your Subscription article.