Firefox Troubleshooting

If your system meets our Minimum Specifications to Run Pandora, and you're still experiencing trouble playing Pandora on Firefox, select one of the following options to learn how to troubleshoot common issues:

General Troubleshooting for Firefox
Enable Autoplay for Pandora in Firefox

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General Troubleshooting for Firefox

If you're having trouble with Pandora on Firefox, try opening it in a private window. If it works there, the issue may be caused by a browser setting or extension.

To troubleshoot Pandora on Firefox:

1. Update Firefox.

2. Clear browsing data and cookies.

   • Click the menu icon (3 horizontal lines) to open the menu panel.

   • Click History and select Clear Recent History.

   • Make sure that the time range to clear is set to Everything.

   • Ensure that the boxes for Cookies and Site Data and Temporary cached files and pages are marked. Click Clear now.

   • Restart your browser and go back to Pandora.com. 

3. Disable Adblock and NoScript Extensions or allow Pandora.com within them.

4. Make sure you are accepting cookies from Pandora.

   • Open Firefox and select the menu icon (3 horizontal lines) and select Settings.

   • Select the Privacy & Security tab on the left.

   • Go to Cookies and Site Data.

   • Click Manage Data and enter "pandora.com" in the field labeled Address of website. Select Allow and Save Changes.

5. Try a different browser like Google Chrome.

6. Restart your computer and go back to the Pandora website.

 

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Enable Autoplay for Pandora in Firefox

If your music is not starting automatically in Firefox, you may need to adjust your browser's autoplay preferences for Pandora.

To do that:

• Open www.pandora.com in Firefox.

• Click the padlock icon to the left of the address bar.

• Click the right arrow next to Connection secure > click on More Information > then select Permissions

• Look for Autoplay in the list.

• Click the dropdown menu next to Autoplay, then choose: “Allow Audio and Video"