Pandora on Android FAQs

Plus is $5.99/month and Premium is $10.99/month when purchased through Google Play on an Android device. Taxes may also apply to these fees depending on local tax laws in your area.

Annual subscriptions and Premium Family are not available for purchase through Google Play.

You can upgrade through the Pandora app on Android by following these steps:

1. Tap the Profile icon.
2. Select the Settings gear from the top right corner, and then Upgrade.
3. Check the box stating that you agree to the payments for Google Play Terms of Service.
4. Confirm the purchase by selecting Accept & Subscribe.

Your subscription will auto-renew by default, but you can manage your subscription at any time.

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If you purchased your Pandora subscription through the Google Play Store, check out Google's help page with information on how to manage, change or update your payment options on your Google Play account .

To change your Subscription plan, open the Pandora App:

1. Go to your stations list and tap the menu icon in the top left corner.
2. Select Subscription. From here you can view your current plan, as well as your subscription options.

For further help with your Google Play account, contact Google Play support .

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If your subscription was purchased through Google Play and transferred to another account, you can use the following steps to restore it to your device.

1. Open the Pandora app and go to your Profile.
2. Tap on the Settings gear in the top right corner and select Upgrade.
3. Select Retrieve Your Subscription.
4. Follow any additional prompts to confirm this action.

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If you purchased your subscription from the Google Play Store, you can cancel your subscription through Google Play from an Android or computer.

You can also get in touch with Google Play support directly.

Clear data* for Pandora in your phone's settings.

1. Press the menu key from the home screen on your device (not your Pandora app).
2. Tap Settings.
3. Tap Apps.
4. Select Pandora.
5. Tap Clear data from the storage details page (you may have to tap Storage to see that option).

Return to the Pandora app, and log back into your account after completing the above steps.

Keep in mind that the steps for each Android device are slightly different. If you have a Pixel, you can find helpful steps here .

*Pandora Premium and Premium Family listeners may need to re-download some of their offline content after this. Pandora Plus users, however, should receive that offline content again automatically. If you have any trouble with your offline stations after this, please let us know.

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If you find you're still having issues with the Pandora App after completing those steps, continue onto the next section:

1. Make sure the app is installed to the phone's local memory, rather than on an SD card (installing the Pandora app on an SD card causes performance issues we can't provide support for).
2. If you have a battery saver or task manager app, make exceptions for Pandora or try turning them off completely.
3. Lower your audio quality in the Settings menu.

   To get to your Settings, open your Pandora app to the station list, tap the Profile icon, and select the Settings gear from the top right corner of your screen.

   • If you're a Pandora Premium subscriber: Select Audio Quality & Download.

   • If you're not a Pandora Premium subscriber: Select Advanced and then uncheck Higher Quality Audio.

Then, try Pandora again. If the issue continues, please proceed with the instructions in the next section.

Keep in mind that the steps to find certain settings on Android devices can be different depending on the type of Android phone you have, as well as what Android OS you are running.

If you're having trouble completing these steps, try contacting your device's manufacturer for further help with navigating their operating system.

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Double check that you have Battery Optimization for Pandora disabled in the Android settings.

While the steps for all Android versions are different, these battery settings can usually be found in the Settings under "Device Management," "Battery," or "Battery Usage."

Take a look for this setting on your device and select Optimize battery usage. Then scroll through your apps until you find Pandora, and make sure that optimization is turned off.

If you're having trouble completing these steps, try contacting your device's manufacturer for further help with navigating their operating system.

Note: We do not support Pandora on rooted or unlocked phones, unofficial OS releases, or custom ROMs. We only support Pandora on configurations that we have fully tested, so as to ensure the application will work correctly and won't cause any problems with functions of the device.

The process for downloading content to your device differs based on your subscription level.

Pandora will automatically download three of your top stations to get you started, as well as your Thumbprint Radio (if you have not deleted it).

To download content from My Collection, tap the title of the song or album and then the download button (icon with arrow pointing downward).

Stop progress at any point during the downloading process, by tapping the download icon again.

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You can listen to your offline stations as long as you'd like. However, it's important to re-establish a connection with Pandora via a Wi-Fi or mobile network every 30 days so we can re-authorize access. This connection will also help us update your stations and record your thumb feedback to improve them. If you remain in Offline Mode for 30 days or more, your offline stations will be removed automatically.

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Offline content can use up anywhere from 300 MB-700 MB of device space depending on the type that's been downloaded. For example, classical music may take up more space than a pop station.

Because we know you care about the space on your phone, Pandora will never use the last 500 MB of storage available. When Pandora detects that there is not enough storage on your device for all of your offline stations, we will download as many stations as we possibly can.

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Downloaded stations, albums, songs or playlists (depending on your subscription level) will be available within the Pandora app while your subscription is active. However, you'll lose access to offline content if your subscription is interrupted.

If you'd prefer to download music for your personal collection in order to access it elsewhere, we recommend buying it from an online music store or authorized retailer.

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Pandora Premium subscribers can download podcasts for offline listening if they are using an Android mobile device with the latest version of our app.

Once you've decided which podcast you'd like to add to your offline collection, just tap the icon with the arrow pointing downward found on podcast backstage page or under My Collection using the Podcasts filter.

Keep in mind that this button will only appear for eligible individual episodes since it's not possible to download entire podcast programs at this time.

Once downloaded, the episodes will be sorted by most recently downloaded by default.

To view your offline episodes:

1. Tap the Profile tab and then the Settings gear in the top right corner.
2. Toggle Offline Mode on.

Once Offline Mode has been enabled, you will see only the content in your collection that has been downloaded for offline listening and you can filter your offline collection further by Podcasts to only see those offline episodes.

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If you lose your Wi-Fi and cell network connection, we'll switch you to Offline Mode. When this happens, Pandora will alert you with a notification to let you know that we are switching you to offline listening and choose a station for you to listen to.

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If you'd like to enable or disable Offline Mode, go to your Profile and tap the Settings gear in the top right corner. Find the Offline Mode switch at the bottom of the menu to turn Offline Mode on or off.

You also have the option to switch back to online mode from the Now Playing screen (as long as a Wi-Fi or cellular connection is available).

To do that:

1. Click on the ribbon above the album art that says Offline Mode.
2. Follow the prompt that asks you to confirm that you would like to Go Online.

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By default, songs, albums, stations, and playlists in Offline Mode are sorted by most recently downloaded. Artists, however, are sorted from A-Z.

To view only downloads, tap the row just under the Recently Played carousel, and a menu will drop down that will allow you to filter your collection. Toggle the switch to Show Only Downloads to view only content that is stored on your device.

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By default, we will only download content for you over Wi-Fi. However, you can opt-in to also download using your cellular connection. You can change this feature in the Settings.

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You can remove your downloaded content by signing out of Pandora on your device, or from the My Collection screen.

To remove your downloads from the My Collection screen:

1. Go to Profile and then select Settings.
2. Select Audio Quality and Downloads.
3. Tap Reset downloads at the bottom and confirm that you would like all offline content removed.

Pandora Plus and Premium accounts are meant for individual, non-commercial use. The cost of an individual subscription only covers the costs of one ad-free stream.

You can access your account from any supported computer or device, however only one device can play at a time. If your account is playing on more than one device at the same time, you will be notified with an audio and/or display message.

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Select Let Me Listen to continue listening to music from the device you are currently using.

Or Let Them Listen to close this message, and allow the other device to continue streaming music from your account.

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To avoid this you have three options:

1. Pause Pandora on devices you're not using
2. Create an additional account for a separate stream
3. Upgrade to Pandora Premium Family
4. Create a commercial account with Mood Media for business use

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If you believe this is due to unauthorized use, reset your password and log out of all devices:

1. Go to pandora.com and log in
2. Select your Profile → Settings
3. Edit your password
4. Check "Log out of all other devices"

If you don’t have access to a computer, please contact support using the form below.

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Each Pandora account can only stream on one device at a time. Family Plans allow multiple accounts, not multiple streams per account.

To listen on multiple devices:

• Create additional Pandora accounts
• Add them to your family plan
• Use each account on separate devices

Devices like Sonos, Chromecast, or Alexa may group speakers but still use one stream.

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You can take the following steps from a computer to log out of all other devices:

• Select your Profile in the top right corner of the page and then go to Settings.
• Scroll to Log out of all other devices
• Enter your password and then Log out

It can take up to four hours for this change to reflect on your other devices. Also, make sure to sign out of your account once you're finished if you're not using a personal computer.

If you do not have access to a computer and require assistance with removing any devices that are logged into your account, please contact our support team using the form below.