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Pandora No Longer Available in Australia and New Zealand
July 13, 2017
After analysis and consideration of external factors, we have decided to discontinue our operations in Australia and New Zealand and will shut down the service on July 31, 2017.
We’re honored to have connected so many Pandora listeners around the world with the music they love.
Our goal is to make this transition for you as smooth as possible.
You can stay up-to-date by reading the FAQ's below (these will be updated as more details are available), as well as checking your inbox for messages from us in the near future.
In the meantime, if you have any questions or concerns, please contact us.
When will my service stop?
The service will stop on July 31st 2017.
I am paying for Pandora Plus. Do I need to do something to stop paying?
You do not need to do anything to cancel your subscription. The process differs slightly depending on where you purchased your Pandora subscription.
If you bought your subscription directly via the Pandora website, your Pandora Plus subscription will be automatically canceled as of your next billing date. If your next billing date falls after July 31st, please contact us here for a prorated refund.
If you bought your Pandora subscription via Apple (iTunes), your Pandora Plus subscription will be automatically canceled. If applicable, you will receive a prorated refund via your iTunes store account.
If you bought your Pandora subscription via Google, your Pandora Plus subscription will be automatically canceled. If applicable, you will receive a prorated refund via your Google Play store account.
If you are unsure where you purchased your subscription, check the steps here to find out.
I purchased or received a Pandora gift. What do I do with the unused portion?
If you are listening to Pandora Plus via Gift: We will issue the purchaser a pro-rated refund for the unused portion of the gift. Please contact us here for a prorated refund.
If you have an unredeemed Pandora Plus Gift bought from the Pandora website:
We will issue the purchaser a full refund. Please contact us here for a gift refund.
If you bought a Pandora Plus gift card from a retailer other than Pandora: Unfortunately we cannot issue refunds for these. You will need to seek a refund from the retailer from whom you purchased the gift card.
My Plus subscription just got canceled. How can I resubscribe?
We are shutting down the service on July 31, 2017, and wanted to make sure you wouldn’t pay for an extra month. You can enjoy our free service until July 31st.
What if I listen on a connected device or in the car?
The service will stop on July 31, 2017. In the meantime, you can continue to enjoy music on the service until that date.
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