Cancel, Deactivate or Delete your Account

Once your account is deactivated, canceled or deleted, we will not be able to recover your account, including any stations you had previously created or songs you liked.

 

Please note that when we deactivate, cancel, delete your account, or remove the data associated with your account, this does not ensure a complete or comprehensive removal of the content or information you may have posted or otherwise made available on our service. Further, if you chose to publish content from our service on a third party site like Facebook or Twitter, we do not remove that content when you deactivate, cancel, or delete your account, or request that we remove the data associated with your account.

 

Select the statement below that best describes your situation:

 

I am experiencing a technical issue

I want to permanently delete my Pandora account

I want to cancel a payment for Pandora Plus 

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I am experiencing a technical issue

 

Canceling or deleting your Pandora account will not resolve any technical issues you may be having.

For questions about troubleshooting issues with your device, search our help page for a solution, or email us for more assistance.

 

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I want to permanently delete my Pandora account

 

If you would like to permanently deactivate, cancel, delete your account, or remove the data associated with your account, please choose your account status below:

 

I have a free Pandora Account

I have a Pandora Plus Account (paid)


Delete a Free Pandora Account
  1. Log into your account from a computer (not a mobile device) at www.pandora.com.
  2. Click on your name (or email address) in the upper right corner of the screen, select Settings > Account > Delete Account.
  3. Follow the prompts to delete your account by confirming your password.
 

Delete a Pandora Plus Account

If you would like to delete your account completely, you will first need to cancel your Pandora Plus Subscription, allow that subscription to expire, then you can follow the instructions for deleting a free account.

Follow the instructions below:

  1. Log into your account from a computer (not a mobile device) at www.pandora.com.
  2. Click on your name (or email address) in the upper right corner of the screen, select Settings > Delete Account.
  3. Follow the prompts to provide an email address for us to contact you with further instructions for deleting your account.

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I want to cancel or change a payment for Pandora Plus

 

If you would like help with canceling a payment for a Pandora Plus subscription or changing your credit card information, please check out our articles below for further instructions.

 

Cancel your Pandora Plus Subscription

Change your Credit Card or Billing Information

 

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