How can we help?
Information about Privacy on Pandora
Why does Pandora need my ZIP Code, Gender, and Birth Year?
I entered my birthdate, but can't register for a Pandora account. Why?
What does Pandora do with my information?
Opt Out of Pandora Marketing Emails
Pandora collects registration data - birth year/age, gender and zip code - to customize and improve the products, services, content and advertising we provide to listeners.
For example, the free version of Pandora is supported by advertisements, and we want to be able to show the most relevant ads to our listeners. We use the three pieces of demographic information you provide at registration -- age, gender, and zip code -- to personalize advertising on Pandora. This means we may pass anonymized age, gender or zip code information to our ad-serving partners so they can personalize the ads you see. Please note, however, that our advertisers never know who they are serving such ads to -- merely that it is an anonymous person of a particular age, gender, and/or location.
TIP: When registering for a Pandora account, be sure to enter just your Birth Year (i.e: 1975) - Not your full birthdate
Due to federal privacy requirements, we cannot allow children under the age of thirteen to open or have their own accounts for the Pandora service in the United States.
Pandora does not give or sell your personal information for marketing purposes without your permission. We may send you emails regarding technical support, promotional offers, or our opt-in "Inside The Genome" newsletter, or similar purposes. You may opt-out of promotional, marketing and similar emails. However, you cannot opt out of service-related emails, which are not promotional in nature.
On a computer:
- Click your email address in the top right corner.
- Go to > Settings > Notices.
- Uncheck the boxes next to the type of notifications, emails, and messages you no longer wish to receive.
- Go to Settings > Notifications.
- Uncheck the boxes next to the type of notifications you no longer wish to receive.
Please keep in mind that no matter what notification preference you set, all registered Pandora users will receive occasional communication about important updates to the service. We try to make these as infrequent as possible. The only way to prevent yourself from ever receiving any communication from us is to cancel your account.
Not what you're looking for? Try searching again or Email Us.