How can we help?
"Someone else is listening to your Pandora Account"
Why am I receiving this message?
How do I continue listening to my music?
How do I prevent this message from popping up?
I'm the only listener on my account, and keep getting this message! What do I do?
How do I remove devices from my account?
Pandora Plus and Pandora Premium accounts are meant for individual, non-commercial use. The cost of an individual subscription only covers the costs of one stream of ad-free songs.
We do not offer the option for a family plan at this time.
You can play your account on any supported computer or device you own, however, only one person can listen at a time on your account. If our system detects that your account is playing on more than one device at the same time, you will be notified with an audio and/or display message that pauses your music.
Choose Let Me Listen to continue listening to music from the device you are currently controlling.
Choose Let Them Listen to close this message, and allow the other device to continue streaming music from your account.
To avoid this you have three options:
- Pause your account on devices you are not currently using.
- Create an additional Pandora account.
- Create a commercial account with Mood Media if you are using Pandora in a business setting.
We can help you with that. Please contact our support team for further assistance.
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If you would like help with disassociating or removing any devices that are logged into your account, please contact our support team for further assistance.
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