Safari Troubleshooting

Before troubleshooting Pandora in Safari, please check that your system meets our Minimum Specifications to run Pandora.

 

Many times quitting your browser completely, re-opening it and going back to Pandora can help.

 

If you continue to have trouble with Pandora in Safari following a restart of your browser, try the following steps:

 

  1. Update Safari.

  2. Clear your browser's cache and history. To do this, click Safari in the top-left corner of the screen. In this menu, select Clear History (or Reset Safari), choose "clear all history" and hit Clear History. Then restart the browser and go back to Pandora.

  3. Ensure that Flash is enabled to run: Open Safari, and choose Safari > Preferences. Click the Security tab. Ensure that Enable JavaScript and Allow Plug-ins are selected and click Plug-in Settings. Select Adobe Flash Player and from the When visiting other websites menu on the bottom right, choose On, and then click Done. Your changes should take place after reloading the Pandora page in your browser.

  4. Install the latest version of the Flash player using the appropriate link for your operating system.
    (If you have an older Mac with the PowerPC processor, the highest version you can run is 10.1.102.64 -- See here for archived versions.)

  5. Bypass your Pop-up Blocker for Pandora: Select Safari -» Preferences -» Security Tab. Under "Web Content", check every option except "Block pop ups."

  6. If you have the AdBlock extension, right-click on Pandora and select 'Don't run on this domain' and then click Exclude. Also, make Pandora an exception if you have the ClicktoFlash or ClicktoPlugin extensions.

  7. If you are using an internet firewall or anti-virus program, it could be blocking portions of our site. Try allowing access to www.pandora.com within those programs, and then try visiting our site again. If this doesn't help, then try disabling such programs entirely as a test to see if this affects your issue.

  8. Try opening Pandora in the Firefox and Chrome browsers to see if you have the same issue.

  9. If your issue persists, restart your computer and go back to Pandora.
 

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Troubleshooting