Before troubleshooting Pandora in Internet Explorer, please check that your system meets our Minimum Specifications to run Pandora.
Many times quitting your browser completely, re-opening it and going back to http://www.pandora.com can help.
If not, the following four steps resolve the majority of problems with Internet Explorer:
1. Install the Chrome Frame Plugin: http://www.google.com/chromeframe (You don't need administrative privileges to install this)
2. Clear your browser's Temporary Internet Files, Cookies, and History
3. Turn off Compatibility View. It's located to the right of the address bar in the browser (the icon looks like a piece of paper torn in half). Click on the icon to disable it (blue is on, gray is off).
4. Install the latest version of the Flash player: http://get.adobe.com/flashplayer/
After completing these steps, close your browser completely, re-open it and go back to http://www.pandora.com
If the problem is still not resolved then proceed to the following advanced troubleshooting steps:
1. Make sure your browser settings for JavaScript and secure content are set as follows:
- Open the Internet Options menu.
- On the Security tab, click the Default level button (if it's not grayed out).
- Next, click on Trusted Sites in the same menu (green checkmark), and then click the Sites button below it.
- Uncheck the Require Server Verification box at the bottom.
- Then enter *.pandora.com to the "Add this website to the zone" area and click Add. Then click Close.
- Next, select the Privacy tab and move the slider to Medium. Then click Apply.
- Next, click on the Sites button.
- Enter *.pandora.com and click the Allow button.
- On the same tab, under Pop-up Blocker, click on the Settings button.
- Enter *.pandora.com to the "Address of website to allow" area and click Add. Then click Close.
- Next, select the Connections tab and click the LAN Settings button.
- Click the checkbox for Automatically detect settings if it isn't already checked, and uncheck the checkbox for Use a proxy server for your LAN if it is selected. Then click OK.
- Last, select the Advanced tab and click the Restore Advanced Settings button.
- Then click OK to close the Internet Options menu.
2. If you are using a personal Internet firewall or anti-virus program, it could be blocking portions of the Pandora site. Allow access to www.pandora.com within those programs, and then visit http://www.pandora.com again.
3. Try opening Pandora in a different browser (Firefox or Chrome).
4. Finally restart your computer and return to http://www.pandora.com