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Internet Explorer Troubleshooting

Before troubleshooting Pandora in Internet Explorer, please check that your system meets our Minimum Specifications to run Pandora.

If you are having trouble using Pandora with Internet Explorer, many times quitting your browser completely, re-opening it and going back to http://www.pandora.com can help.
 
To check if this is a browser-related issue, first try to open Pandora in a separate browser, such as Google Chrome or Mozilla Firefox.
 
If you prefer Internet Explorer as your browser, please try the following steps to troubleshoot Pandora:
 
For Internet Explorer 7 Users:
 
1. Install the Chrome Frame Plugin: http://www.google.com/chromeframe (You don't need administrative privileges to install this)
 
2. Clear your browser's Temporary Internet Files, Cookies, and History by going to Tools and selecting Delete Browsing History. Then select and delete each.
 
3. Install the latest version of the Flash player: http://get.adobe.com/flashplayer/
 
4.  Finally, restart your computer and go to www.pandora.com to see if that helps.
 
For Internet Explorer 8 Users:
 
1. Install the Chrome Frame Plugin: http://www.google.com/chromeframe (You don't need administrative privileges to install this)
 
2. Clear your browser's Temporary Internet Files, Cookies, and History by going to Tools, then selecting Delete Browsing History. Then check mark Temporary Internet Files, Cookies and History and click Delete.
 
3. Turn off Compatibility View. It's located to the right of the address bar in the browser (the icon looks like a piece of paper torn in half). Click on the icon to disable it (blue is on, gray is off). If you don't see the icon, go to www.pandora.com and it will pop up.
 
4. Install the latest version of the Flash player: http://get.adobe.com/flashplayer/

For Internet Explorer 9 & 10 Users:
 
1. Clear your browser's Temporary Internet Files, Cookies, and History by clicking on the Gear icon in the upper right corner and going to Internet Options. On the General tab, under Browsing History, click Delete.  Then check Temporary Internet Files, Cookies and History and select Delete.
 
2. Turn off Compatibility View. It's located to the right of the address bar in the browser (the icon looks like a piece of paper torn in half). Click on the icon to disable it (blue is on, gray is off). If you don't see the icon, go to www.pandora.com and it will pop up.
 
3. Install the latest version of the Flash player: http://get.adobe.com/flashplayer/
 
After completing these steps, close your browser completely, re-open it and go back to http://www.pandora.com
 
For Internet Explorer 11 Users:


1. Clear your browser's Temporary Internet Files, Cookies, and History by clicking on the Gear icon in the upper right corner and going to Internet Options. On the General tab, under Browsing History, click Delete. Then check Temporary Internet Files, Cookies and History and select Delete.

Check your temporary Internet file cache size.  Under Browsing History click on the settings option.  Set the size of the cache to be 250 or higher depending on your available free hard drive space.

2. Turn off Compatibility View. It's located to the right of the address bar in the browser (the icon looks like a piece of paper torn in half). Click on the icon to disable it (blue is on, gray is off). If you don't see the icon, go to www.pandora.com and it will pop up.
 
If after going to www.pandora.com the icon is still not showing, check your 'Compatibility View Settings' under the 'Tools' menu.  [To bring up the options bar hit the Alt key on your keyboard] Make sure that the first two check boxes, "Display all websites in compatibility view" and "Display all intranet sites in compatibility view" are NOT checked. [If Pandora.com has been added to the Compatibility View list be sure to remove it as well.]

You can also press F12 to bring up the Developer's Toolbar in order to access the Tools menu.  Click on the second to last tab titled 'Browser Mode: " and select 'Internet Explorer 11"

3. Install the latest version of the Flash player: http://get.adobe.com/flashplayer/
 
After completing these steps, close your browser completely, re-open it and go back to http://www.pandora.com

All Internet Explorer Users:

If the previous steps didn’t work, here are a few more things to check out that might be interfering with the site:
 
1. Make sure your browser settings for JavaScript and secure content are set as follows:

  • Go to the Gear icon in the upper right, then select the Internet Options menu.
  • On the Security tab, click the Default level button (if it's not grayed out).
  • Next, click on Trusted Sites in the same menu (green checkmark), and then click the Sites button below it.
  • Uncheck the Require Server Verification box at the bottom.
  • Then enter *.pandora.com to the "Add this website to the zone" area and click Add.  Then click Close.
 
  • Next, select the Privacy tab and move the slider to Medium.  Then click Apply.
  • Next, click on the Sites button.
  • Enter *.pandora.com and click the Allow button.
  • On the same tab, under Pop-up Blocker, click on the Settings button.
  • Enter *.pandora.com to the "Address of website to allow" area and click Add.  Then click Close.
 
  • Next, select the Connections tab and click the LAN Settings button.
  •  Click the checkbox for Automatically detect settings if it isn't already checked, and uncheck the checkbox for Use a proxy server for your LAN if it is selected. Then click OK.
 
  • Last, select the Advanced tab and click the Restore Advanced Settings button.
  • Then click OK to close the Internet Options menu.2. If you are using an internet firewall or anti-virus program, it could be blocking portions of our site.  Try allowing access to www.pandora.com within those programs, and then try visiting our site again.  If this doesn't help, then try disabling such programs entirely as a test to see if this affects your issue.

2. If you haven’t already, try opening Pandora in a different browser (Firefox or Chrome).
 
3. Finally restart your computer again and return to http://www.pandora.com


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