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Transfer or Restore Your Pandora One Subscription


On the Web:

Transferring Pandora One subscriptions is not a feature offered for subscriptions purchased on the web.


If you purchased a subscription for the wrong account, please email us here

For more information on managing your subscription purchased through the web, please click here.

On an iOS Device:

If you purchased your Pandora One subscription from the iTunes App Store on your iOS device, you should be able to use the following steps to get your subscription activated and your account set to Pandora One.

Open the Pandora app on the device you used when you originally purchased the subscription, and log into the desired Pandora account. Go to the Station list. At the bottom right select Settings. Once you open the settings, scroll down until you see Pandora One settings.

Tap "Retrieve Your Subscription." Then enter your iTunes password.

This should set your account to Pandora One.

If there was no prompt to retrieve the subscription, then you do not have an active subscription under the Apple ID with which you are signed in on your iOS device. You may have an active subscription under a different Apple ID.

If you know your other Apple ID, you can sign out of the one currently active on your iOS device, and sign in with a new one as follows:

1. From your iOS device Home Screen, tap on Settings.
2. Tap on iTunes & App Stores.
3. From the Store screen, Tap on your Apple ID.
4. From the Apple ID dialog, Tap on Sign Out.
5. Sign back in with your other Apple ID


Then you can try to retrieve your subscription again.

For more information on managing your iTunes subscription, please click here.

On an Android Device:

If you purchased your Pandora One subscription from the app store on your Android device (Google Play Store or the Amazon Appstore), you should be able to use the following steps to get your subscription activated and your account set to Pandora One.

• Open the Pandora App
on the device you used when you originally purchased the subscription, and log into the desired Pandora account.
• From the ‘Now Playing’ screen touch the back arrow in the upper left.
• Go to the Settings tab.
• Select ‘Pandora One.’
• Then select ‘Restore Subscription.’


For more information on managing your Google Play subscription, click here.

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