How can we help?
Pandora Premium Subscription FAQ
If you'd like to upgrade your trial to a subscription, first make sure you are logged into the correct Pandora account on a computer at www.pandora.com
- Click on your avatar in the upper right corner.
- Click on the Upgrade tab to view eligible trial offers and subscription options.
- Select your preferred subscription plan.
- Choose your method of payment.
**Please note, however, that choosing to upgrade to Pandora Premium will nullify the remainder of your Pandora Plus trial.**
Why can’t I receive any additional subscription trials?
If you’ve already redeemed a subscription trial for Pandora Plus or Pandora Premium, you may no longer be eligible for some of our other subscription trial options. To check if you qualify for a particular trial, visit: https://www.pandora.com/settings/subscription from a computer to view eligible trial offers.
If you feel like you reached this in error, please contact our support team for more information.
I received an invite to Pandora Premium, but I'm getting an error when I try to upgrade.
While we are in the early rollout phase of Pandora Premium, subscription options will be on an invite only basis, to a limited number of Pandora listeners.
Unfortunately, Pandora Premium is not available for listeners who fall into any of the following categories:
- Pandora Plus Subscriber who upgraded via iTunes, Google Play, Amazon Appstore, or Roku:we will be offering the ability to upgrade through your mobile appstore very soon, so stay tuned!
- Pandora Plus Subscriber who upgraded via Gift Subscription: you will need to wait for your current gift subscription to expire before upgrading to a different subscription plan.
- Pandora listeners who have not updated to version 8.3 (or higher) of our app. If you upgraded to Pandora Premium and are still having trouble accessing the product, please follow instructions here on how to update your app so that you can receive the benefits of Pandora Premium.
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