Change your Subscription Plan


 

If you would like to change your subscription plan, please double-check your billing statement to confirm which vendor is charging you. Then, select the option below that describes the method you used to upgrade.

 

I'm being charged directly through Pandora.
I'm being charged by iTunes.
I'm being charged by Google Play.
I'm being charged by Amazon Appstore.
I'm being charged by Roku.

 

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I'm being charged directly through Pandora.

 
  1. Visit www.pandora.com/settings/subscription from a computer (not a mobile device) to view your Payment and Subscription Information.
  2. If you're not already signed into the Pandora website, you'll be prompted to do so in order to manage this.
  3. Click Switch Plans to see your options and to make changes.

Your subscription will then renew at the next billing date.

 

If you have questions about refunds or downgrading your subscription, please visit this page for more information.

 

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I'm being charged by iTunes.

 

Only monthly subscriptions are available for purchase through the iTunes Store.

 

Subscribers who are billed through iTunes but would like to upgrade their subscription plan to an annual subscription (Plus or Premium) will need to first cancel their existing subscription through iTunes, allow that subscription to expire, then re-upgrade through a computer.

 

To cancel your subscription from an iOS device, please use the following steps:
 

  1. Click here to go directly to the iTunes subscriptions screen (or tap Settings > iTunes & App Store > tap your Apple ID, then View Apple ID). Follow the prompts to log in with your Apple ID if you aren't logged in already.
  2. Select Pandora from the Subscriptions screen.
  3. Select Cancel Subscription and follow instructions to confirm your selection. (If it says "Select an option to resubscribe," you're already unsubscribed from your subscription. )
  4. Exit the iTunes Store after making your changes. 
  5. If you have any trouble completing these steps, or no longer have an iOS device to cancel your subscription, visit the Apple website for further help. You can also contact the iTunes support team and they should be able to help you. 

If you have any trouble completing these steps, or no longer have an iOS device to manage your subscription, visit the Apple website for further help. You can also contact the iTunes support team and they should be able to help you. 

 

Once you begin to hear ads again, you can choose a different type of subscription from your computer here.

 

If you have questions about refunds or downgrading your subscription, please visit this page for more information.

 

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I'm being charged by Google Play.

 

Only monthly subscriptions are available for purchase through the Google Play Store.

 

Subscribers who are billed through Google Play but would like to upgrade their subscription plan to an annual subscription (Plus or Premium) will need to first cancel their existing subscription through Google Play, allow that subscription to expire, then re-upgrade through a computer.

 

Use the following steps to cancel your subscription in Google Play:

  1. Go to https://play.google.com/store/account.
  2. Find Pandora under Subscriptions.
  3. Click Cancel next to the Subscription option, then follow the prompts to confirm the cancellation.

For further help, you can get in touch with the Google Play support team here.

 

Once you begin to hear ads again, you can choose a different type of subscription from your computer here.

 

If you have questions about refunds or downgrading your subscription, please visit this page for more information.

 

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I'm being charged by Amazon Appstore.

 

Only monthly subscriptions are available for purchase through the Amazon Appstore.

 

Subscribers who are billed through Amazon but would like to upgrade their subscription plan to Pandora Plus Annual or Pandora Premium will need to first cancel their existing subscription through Amazon, allow that subscription to expire, then re-upgrade directly through the Pandora website through a computer.

 

To cancel your subscription from a Kindle Fire:

 
  1. From your Kindle Fire device Home Screen, press Apps > Store.
  2. Click on My Subscriptions > Pandora Subscription.
  3. Turn auto-renewal off.

To cancel your subscription from the Amazon Appstore app on an Android device:

 
  1. Launch the Amazon Appstore application.
  2. From the Appstore menu, click on Subscriptions > My Subscriptions > Pandora Subscription.
  3. Turn auto-renewal off.

If you have any trouble with the instructions above, contact Amazon support here.

 

Once you begin to hear ads again, you can choose a different type of subscription from your computer here.

 

If you have questions about refunds or downgrading your subscription, please visit this page for more information.

 

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I’m being charged by Roku.

 

Only monthly Pandora Plus subscriptions are available for purchase through Roku.

 

Subscribers who are billed through Roku but would like to upgrade their subscription plan to Pandora Plus Annual or Pandora Premium will need to first cancel their existing subscription through Roku, allow that subscription to expire, then re-upgrade through a computer.

 

To cancel your subscription from the Pandora channel on your Roku, please use the following steps:

  1. Launch the Pandora channel.
  2. Press the Options * button on your Roku remote.
  3. Select Cancel Pandora Subscription.
  4. Follow the prompts to confirm that you would like to cancel your subscription.
  5. Select, Yes to cancel your subscription.

To cancel your subscription from the Roku Home Screen, follow these directions:

 
  1. Find the Pandora channel on your Home Screen.
  2. Click the Options * button on your Roku remote.
  3. Select Manage Subscription.
  4. Follow the prompts to confirm that you would like to cancel your subscription.

Once you begin to hear ads again, you canchoose a different type of subscription from your computer here.

 

If you have any trouble with these steps, please contact the Roku support team and they should be able to help you. You can get in touch with them at their website here or by calling 1-888-600-7658.

 

If you have questions about refunds or downgrading your subscription, please visit this page for more information.

 

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